| 1 | Assessment of medical laboratory quality management in relation to ISO 15189 : 2007 Dhitiwass Suvagandha | |
| 2 | Fusion management : harnessing the power of six sigma, Lean, ISO 9001:2000, Malcolm Baldrige, TQM and other quality breakthroughs of past century Marash, Stanley A. | |
| 3 | In Search of quality : 4 unique perspectives, 43 different voices Shelton, Ken M. | |
| 4 | Operations management : focusing on quality and competitiveness Russell, Roberta S. | |
| 5 | Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management Hayler, Rowland |