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Call No.  
HF 5415.5 F87 1993       
  
Title  
Marketing for keeps : building your business by retaining your customers
  
Author  
Furlong, Carla B.
  
Subject  
Marketing
Consumer satisfaction--Canada--Case studies
Consumer satisfaction--Unites States--Case studies
Customer service
Consumer satisfaction
  
Place  
New Youk
  
Publisher  
John Wiley & Sons, Inc.
  
Edition  
  
Year  
1993
  
Page  
239 p.
ISBN  0-471-54017-X
  
Type of Material  
˹ѧÊ×Í·ÑèÇä» ÀÒÉÒµèÒ§»ÃÐà·È
Note  
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Furlong, Carla B..(1993).Marketing for keeps : building your business by retaining your customers.New Youk:John Wiley & Sons, Inc..

Call No.Acc. No.Location/CollectionStatusDue DateReservation
HF 5415.5 F87 1993 C. 1F003311ÈÙ¹ÂìÇԷºÃÔ¡ÒÃÏ ªÑé¹ 2ON SHELVES     
HF 5415.5 F87 1993 C. 2F003312ÈÙ¹ÂìÇԷºÃÔ¡ÒÃÏ ªÑé¹ 2ON SHELVES