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Call No.  
HD 57.7 M52 2008       
  
Title  
New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company
  
Author  
Michelli, Joseph A.
  
Subject  
Leadership
Total quality management
Corporate culture
Customer services
Sucess in business
  
Place  
New York
  
Publisher  
McGraw-Hill
  
Edition  
  
Year  
2008
  
Page  
284 p.
ISBN  978-0-07-154833-5
  
Type of Material  
˹ѧÊ×Í·ÑèÇä» ÀÒÉÒµèÒ§»ÃÐà·È
Note  
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Michelli, Joseph A..(2008).New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company.New York:McGraw-Hill.

Call No.Acc. No.Location/CollectionStatusDue DateReservation
HD 57.7 M52 2008F011467ËéͧÊÁØ´ÈÙ¹ÂìÈÖ¡ÉÒÊÂÒÁON SHELVES