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Call No.  
W 84.1 F67 2012       
  
Title  
Achieving service excellence : strategies for healthcare
  
Author  
Fottler, Myron D.
Ford, Robert C.
Heaton, Cherrill P.
  
Subject  
Medical care--Customer services
Patient satisfaction
Customer relations
Health services administration
Quality assurance, Health care--Methods
  
Place  
Chicago
  
Publisher  
Health Administration Press
  
Edition  
2nd ed.
  
Year  
2012
  
Page  
440 p.
ISBN  978-1-56793-327-7
  
Type of Material  
˹ѧÊ×Í·ÑèÇä» ÀÒÉÒµèÒ§»ÃÐà·È
Note  
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Fottler, Myron D..(2012).Achieving service excellence : strategies for healthcare.Chicago:Health Administration Press.

Call No.Acc. No.Location/CollectionStatusDue DateReservation
W 84.1 F67 2012F014353ÈÙ¹ÂìÇԷºÃÔ¡ÒÃÏ ªÑé¹ 2ON SHELVES