| 1 | Business ethics : a stakeholder and issues management approach Weiss, Joseph W. | |
| 2 | Competitive and ethical? : how business can strike a balance Wyburd, Giles | |
| 3 | Customer service : career success through customer loyalty Timm, Paul R. | |
| 4 | New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company Michelli, Joseph A. |