| 1 | Fusion management : harnessing the power of six sigma, Lean, ISO 9001:2000, Malcolm Baldrige, TQM and other quality breakthroughs of past century Marash, Stanley A. | |
| 2 | In Search of quality : 4 unique perspectives, 43 different voices Shelton, Ken M. | |
| 3 | Integrated quality management : the key to improving nursing care quality Koch, Marylane Wade | |
| 4 | Lean hospitals : improving quality, patient safety, and employee engagement Graban, Mark | |
| 5 | New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton hotel company Michelli, Joseph A. | |
| 6 | Total quality management Besterfield, Dale H. | |
| 7 | Total quality management Besterfield, Dale H. | |
| 8 | Total quality management : text, cases and readings Ross, Joel E. | |
| 9 | Toyota kata : managing people for improvement, adaptiveness, and superior results Rother, Mike |